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Profil
Ibiene Benibo is a diligent professional dedicated to enhancing office operations, customer service
and strengthening human resources processes. Proficient in client relationship management,
customer satisfaction, project management, People Analytics and managing administrative tasks.
Specialized skills include outstanding communication, organizational acumen, multitasking, attention to details, time
Management, typing skills, analytical thinking, data entry, people skills, effective feedback management, a collaborative contributor and open to collaborating with efficient work tools.
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Erfahrungen
-Optimized and maintained a streamlined Applicant Tracking System and personnel management system ensuring efficient HR department operations. -Enhanced onboarding and offboarding while providing personnel support throughout their contract. -Facilitated file maintenance of digital personnel files, including updated records of employment contracts, references and certificates. -Managed the data quality on Human Resources Information System to ensure absolute accuracy of employee benefits and monthly payroll operations. -Managed candidates screening by evaluation, informing them on process change and commencing phone interviews. -Managed HR correspondences significantly reducing response time by 20% for both incoming and outgoing emails. -Scheduled interviews using a customized scheduling software to ensure alignment between Head HR, Team leads and candidates. -Followed-up and prepared project-focused team meetings on process optimization resulting in a 20% improvement in role clarity and project deliverable. -Provided administrative support to recruiting and people operation team while also partnering with the HR department.
-Delivered a 75% increase in customer satisfaction through prompt resolution of inquiries and effective information provision. -Conducted data entry operations and maintained clients databases. -Aided in creating training materials, cutting training time by 25% and boosting customer satisfaction by 15%. -Generated new business opportunities and enhanced client retention by fostering collaboration with sales team. -Managed office tasks and telephone service by quickly identifying and correcting discrepancies in client records while ensuring accurate and efficient communication. -Collaborated with the necessary department to resolve a customers complaint.
-Effectively managed both inbound and outbound communications. -Provided valuable support for internal workshops and training sessions. -Supervised office inventory and maintained appropriate stock levels. -Skillfully coordinated meetings and documented detailed minutes for record-keeping and reference
